Welcome to Joyina. We fully understand the importance of privacy for business owners and their customers. This Privacy Policy explains how we collect, use, protect, and share your personal information and your customers' data when you use our platform, applications, and associated services.

1. Information We Collect

We collect two main types of data to ensure we provide the best automation experience for your business:

• Subscriber Account Data (Your Business Data): Registration information (Name, Email, Phone Number, Business Name) and billing details (processed securely via authorized payment gateways; we do not store full card numbers).
• End-User Data (Your Customers' Data): Information collected via AI chats (e.g., WhatsApp messages, phone numbers, order details). Joyina acts as a "Data Processor" on your behalf.
• Usage & Analytics Data: Information about how you interact with the Joyina dashboard to improve platform performance.

2. How We Use Your Data

• Service Delivery: Operating the smart assistant, responding to your customers, and managing bookings and orders.
• AI Improvement: Using conversation patterns to improve our smart models' accuracy (without using sensitive data to train generic models).
• Communication & Support: Sending system updates and contacting you for technical support.
• Security: Monitoring suspicious activities and preventing fraud.

3. Sharing Data with Third Parties

We do not sell your data. We may only share data in the following cases:

• Service Providers: Sharing data with platforms you choose to integrate (e.g., Meta / WhatsApp Business API, payment gateways).
• Legal Compliance: If required by law or in response to valid legal requests from authorities.
• Business Transfers: In the event of a merger or acquisition, data will be transferred as part of the company's assets.

4. Data Security

We take strict, industry-standard security measures (such as advanced SSL/TLS encryption) to protect your data from unauthorized access. Your data is stored on secure cloud servers subject to 24/7 protection protocols.

5. Data Retention

We retain your account data as long as your account is active. As a business owner, you can request to delete specific records or clear your customers' data from the dashboard at any time.

6. Your Data Rights

• Access: Request a copy of the personal data we hold.
• Correction: Modify or update any inaccurate information.
• Deletion: Request the erasure of your account and associated data.
• Restriction: Request to temporarily stop processing your data.